Fleet readiness at scale

Coordinated deployment logistics and staged imaging to prepare 4,800 laptops across 6 campuses ahead of the school year.

Triage & turnaround

Diagnosed and restored ~200 laptops—resolving hardware faults, OS issues, and configuration drift—avoiding ~$70k in replacement costs.

Lean QC pipeline

Led a team of 6 to establish a high-throughput QA line that processed 1,000+ devices per week with consistent checks and sign-off.

Secure & compliant handoffs

Executed resets, malware remediation, and account management to ensure clean, compliant devices and smooth first-day sign-ins.

Ops tooling

Improved ticketing workflows and asset tracking so field teams had faster visibility into device status and next actions.